One of the world’s top 20 law firms is looking for someone with a solid operational and project management background to help them continually improve and excel. Ideally you will have experience of running multiple projects simultaneously, engaging with senior and junior stakeholders. The firm expects you to have good experience of Process Improvement work in the professional services. Mid-level salary on offer.

The Role

Stakeholder Engagement and consultation

  • Build strong and lasting relationships with key stakeholders at varying levels of seniority in the Practice and Business Teams
  • Build a strong network with colleagues across Legal Operations and Business Teams to keep abreast of initiatives being driven by other functions and how they might impact upon the practice and upon the delivery of process improvement projects

Deliver Process Improvement projects

  • Work with Partners, Lawyers and Business Managers to identify opportunities for efficiency and process improvement, and work with the relevant teams to deliver the agreed projects
  • Facilitate discussions and workshops with Partners, Lawyers and relevant legal ops / Business Teams colleagues to:
    • Baseline current process and performance, pinpoint areas of inefficiency and understand their impact
    • Identify opportunities to improve efficiency, ensure quality and enhance client service
  • Work with other Legal Ops and Business Teams functions as needed to design and test solutions, measure benefits and report back to the relevant stakeholders

Project and change management

  • Manage a portfolio of small to medium sized projects, and the associated internal and external resources, to deliver a successful outcome
  • Design, manage and deliver projects, taking ownership for driving projects forward, adapting the approach as needed
  • Plan and manage pilots to test out new ways of working
  • Change planning and management: support the practice to adopt new processes / ways of working


  • Identify key metrics to help demonstrate the benefit of new solutions / ways of working
  • Build appropriate reports to measure benefits, collaborating with other functions such as Finance and Business Intelligence
  • Competitor and market analysis to keep abreast of innovation and process improvement in the legal market

Policies, standards and procedures

  • Work with key stakeholders to develop legal processes that are “fit for purpose”, efficient and effective

The Candidate

Practical Experience

  • Experience of managing a portfolio of small to medium sized projects
  • Experience of Professional Services firms
  • Strong project management skills
  • Knowledge / experience of process improvement methods and tools

Office skills

  • Excellent report writing and presentation skills
  • Strong PowerPoint skills essential
  • Highly competent user of Microsoft desktop productivity tools
  • Highly organised


  • Team player
  • Self-starter
  • Consultative/inclusive style
  • Ability to engage and influence a variety of stakeholders at various levels of seniority
  • Analytical and structured
  • Willing to challenge accepted ways of working / the ‘status quo’
  • Resilient

For more information about this role, contact