Excellent opportunity to join a growing UK LegalTech company, and to grow with them. They’re looking to bring in a talented Customer Success Manager to help their clients quickly and smoothly achieve their goals through their product – an innovative platform that brings real transparency to the business of law. You’ll be working with a mixture of law firms and in-house teams to challenge how they manage Legal Operations.

Based in the heart of London, you’ll be working as part of the Customer Success team, alongside a broader team of Customer Success Managers.

The ideal person for this role will have worked in the legal field, either as a lawyer or as part of an in-house team.

The role demands someone who is passionately focused on the customer, a strong communicator, able to collaborate effectively internally and externally to get things done while providing an excellent customer experience. You will have a consultative mindset, a highly professional attitude and a tenacious commitment to continuous improvement.

This is a young company, so everybody from the top down is learning and processes are iterative, not set in stone. You’ll be happiest when you’re out meeting a variety of clients in different industries on a daily basis.

Responsibilities
  • Manage a number of parallel projects for customers
  • Coordinate and/or manage internal and external resources, both technical and non-technical (best practice experts, subject matter experts, engineers, product managers)
  • Work with customers on the definition and execution of their overall success plan
  • Set customer expectations
  • Complete projects on time and on budget while delighting the customers
  • Identify and advocate for new product features on behalf of the customers or the function
  • Contribute to constant improvement of on-boarding and other Customer Lifecycle practices
  • Coordinate training for the customers’ staff
Requirements
  • 2-3 years experience in a legal environment, ideally as a lawyer or as part of an in-house legal team
  • Demonstrably ‘self-starting’. A builder, not a follower. Someone willing to roll up their sleeves and get stuck in.
  • Excellent written and verbal communication skills
  • Coachability, interest in implementing feedback, and dedication to consistently improving your craft
  • Extreme attention to detail
  • Love of data to track and improve your own performance and that of the Customer Success function
  • Some basic SQL/data exposure would be beneficial but not required
Benefits

This company believes that people do their best work, and are most productive, when they are happy. It’s a team that succeeds or fails together, and they want everyone to share in the success of the business. So along side a competitive salary, also on offer to right candidate:

  • Stock options – this way everyone has a stake in the business
  • 25 days holiday plus bank holidays
  • Pension
  • Comprehensive private medical insurance with Vitality
  • Flexible working options
  • Regular social events, team lunches and nights out
  • Free snacks, drinks and breakfasts
  • Central office location in Holborn
  • Only the best equipment – the latest MacBook Pro or MacBook and 27-inch 4K screens
  • Whatever books and learning material you need to learn and grow

If you are interested in hearing more about this role, email your CV to henry@harriersearch.com